243 Reviews Found
Confirmed Service Customer
Really quick service very professional and keep me updated what was going on
Dustin P.
COVE
Business Response
Hi Dustin, your satisfaction is our top priority. We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
Great team of professionals. Highly recommend their sales and service.
Tracy L.
CROSBY
Business Response
Hi Tracy, thank you for taking the time to leave a review for us at Turner Chevrolet. We're happy we could meet your expectations!
Was this review helpful?
Confirmed Sales Customer
Trent was great to work with. Everything went smooth.
Nicholas T.
HOUSTON
Business Response
Nicholas, your satisfaction is important to us, so we want to sincerely thank you for choosing Turner Chevrolet and we hope to see you again soon!
Was this review helpful?
Business Response
Hello Morgan, we're glad to hear you enjoyed your visit. We hope to see you soon!
Was this review helpful?
Confirmed Service Customer
The service was very series about my concerns. He was very good
James S.
CROSBY
Business Response
Hi James! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
They looked at my truck, and I had to keep calling to get them to tell me how much it would cost to fix. I had to get my truck towed to another dealership because of an issue they had caused on an alignment.
Matthew T.
HUFFMAN
Business Response
Hi Matthew, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (281) 328-4377 so we can work towards a resolution.
Was this review helpful?
Business Response
Gloria, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
I turned my truck into Turner Chevrolet on a Friday and did not get it back until the next Tuesday, a total of 11 days. My truck was having check engine light problems and it was in limp mode. $502 later I picked my truck up and not 10 miles down the road the check engine light came back on. Also, they did not offer a loaner vehicle at all so I had to figure out a way back and forth to work without a vehicle for 11 days.
Anthony G.
HOUSTON
Business Response
Hello Anthony, we regret to hear that your experience with us was not a more positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Turner Chevrolet (281) 328-4377
Was this review helpful?
Confirmed Service Customer
David Mendez provided a very viable solution to my carās issue. In addition, Jason Lowry kept me informed throughout the process. Gary Dobbsā expertise and assurance of the completion of the job was appreciated.
Barbara S.
BAYTOWN
Business Response
Barbara, your satisfaction is important to us, so we want to sincerely thank you for choosing Turner Chevrolet and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
I had two appointments on Wednesday August 30th. We had just purchased a new Tahoe and needed to get service. We schedule one for 12pm and one for 2PM My 2018 Sierra had to get a CF that you guys had recommended. First, they take my Sierra and took over an hour to service and once completed they had done the wrong service, instead of coolant flush they did a transmission flush that we had done back in February. Then we had to wait for that to be done and they had not started the other vehicle. I was there till after 4pm. This is not what I wanted to do my Wednesday afternoon. I will be considering taking my vehicles for service somewhere else. They did not offer anything in exchange of the mistake. If you have any questions, call me. ****
Juan C.
Dayton
Business Response
Hi Juan, we are disappointed to hear that you did not have a more positive experience with us at Turner Chevrolet. We'd like the opportunity to discuss this with you. Please reach out to us at (281) 328-4377 at your earliest convenience to discuss how we can turn your experience into a positive one.
Was this review helpful?
Confirmed Service Customer
Service very fast and gentleman who helped me was fantastic love coming always taken care off
Lorraine L.
CROSBY
Business Response
Hi Lorraine, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was this review helpful?
Business Response
Hi Phyllis, thank you for taking the time to leave a review for us at Turner Chevrolet. We're happy we could meet your expectations! We hope to see you soon!
Was this review helpful?
Confirmed Service Customer
Even though we had to take two appointments and Gary staying well past closing time to meet a third party, it appears we have a fixed automobile...and that's the bottom line!
Steve C.
HUMBLE
Business Response
Hi Steve, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Sales Customer
If you are looking for a new vehicle, this is where you want to go.
Darryl B.
LIBERTY
Business Response
Darryl, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
I requested a transmission check and an air conditioning check. Please view the report that I received from the service department after waiting without transportation for a week. No loaner vehicle was available. Now I need to stop by and have the vehicle scanned so a part can be ordered. Then return the vehicle for work. My time and money are very important to me. Gasoline is not free. I requested a copy of the diagnostic report....I haven't received it. I am not a mechanic but I know that the transmission is not working properly. The air conditioning is not as cold as it should be....what was actually checked or done.
Lavern J.
HOUSTON
Business Response
Hello Lavern, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Turner Chevrolet (281) 328-4377
Was this review helpful?
Business Response
Hi Dawn, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Turner Chevrolet
Was this review helpful?
Confirmed Service Customer
I was greeted promptly by a very attentive service person. I told him what I needed and he told me the approximate wait time and asked if I was ok with that. Once inside to wait, I was offered a water and spoken to by several different associates. My service was completed in the allotted time. I will recommend Turner Chevrolet to all my family and friends.
Teresa M.
BAYTOWN
Business Response
Hi Teresa, thank you for taking the time to leave a review for us at Turner Chevrolet. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
Upon my arrival I was acknowledged and greeted by the staff,once acknowledged I was handed a number card for service. The oil change and tire rotation took approximately 45 minutes. Not long at all, and once the service was completed ; I received a text on my cell phone that advised me that the service was complete. Great job to the staff of Turner Chevrolet.
Joshua C.
HOUSTON
Business Response
We're glad everything was completed quickly and to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
Hello Juan, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if there's anything more we can do!