243 Reviews Found
Confirmed Service Customer
never get a call telling me the status of my vehicle. i always have to call to ask the status. i forgot to leave the wheel key inside my truck they did call about that, my wife took the key up to them the service tech ( male ) took the key and placed it on a desk my wife wanted to make sure the service tech ( female ) which was handling my trucks service got the key so she asked about it wanting to make sure she got it. the ( male ) service tech rudely answered that is her desk., how the hell was my wife to know that. this could of been handled so many different ways, instead of saying it like he did the man needs more training in customer service. I will say that the lady who was handling my service was wonderful in all aspects except letting me know the status of my truck which was in their shop about a week and a half. We have bought several vehicles from Turner over the years 5 to be exact. the sales crew and management is some of the best we've dealt with bar none. the service side needs help/ more training with customer service. SOME ARE SO RUDE MAKE YOU WANT TO GET YOUR VEHICLES SERVICED AT ANOTHER DEALERSHIP.
Sharon W.
BAYTOWN
Business Response
Hi Sharon, it is disappointing for us to hear that your experience was anything less than great. When you have an opportunity, please reach out to us at (281) 328-4377 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Confirmed Service Customer
Great service. Friendly people. I was in and out in no time. Thank you!!!
David M.
BAYTOWN
Business Response
David, it is great to hear everything was done quickly and to your satisfaction! Thank you, and have a fantastic day!
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Confirmed Service Customer
We went in because our 2015 Equinox tailgate switch would only operate 50% of the time. The techinician replaced the tailgate switch and it continues to only work about 50% of the time. This after we spent about $500 for parts and labor! And it also took a week to get it done. We will have to take it back to the delership service department to find a remedy.
Richard G.
CROSBY
Business Response
Richard, thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (281) 328-4377.
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Confirmed Service Customer
People were friendly Service took about an hour Waiting lounge is comfy
Omar P.
CROSBY
Business Response
Hi Omar, we are very happy we could provide you with a positive experience! We hope to see you soon!
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Confirmed Service Customer
Service was excellent but there was a lack of communication when I picked up my car waited for 3 hours for an oil change while y car was in the parking it ready to go no one asked if I was helped everyone was talking nd joking I was sitting in front of them
Maile V.
HOUSTON
Business Response
Hello Maile, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Great Customer Service at Service. Complimentary water and popcorn Enjoyable talk with General Manager Very nice and comfortable in waiting room
Jimmy H.
Huffman
Business Response
Hi Jimmy, thank you so much for your positive comments about Turner Chevrolet! We look forward to your next visit! Take care!
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Business Response
Hi Fernando! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Super friendly employees and excellent service. This is my 4th time coming to Turner for a new vehicle purchase and never disappointed. A+ to David and Anthony, always my go to guys.
Jessica W.
DAYTON
Business Response
Jessica, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Great customer service. Great communication. All around a great experience.
Joshua D.
Humble
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!
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Confirmed Sales Customer
Great job by salesman answered all questions very transparent
Sergio R.
PEARLAND
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!
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Confirmed Sales Customer
Jason is a great salesperson, outstanding knowledge of all the truck, explains everything so well. No question left unanswered and very well.
Harland F.
BAYTOWN
Business Response
Hi Harland, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Everything i expected, was done in a Professional Matter. Thank You
Mary G.
BAYTOWN
Business Response
Hi Mary, your satisfaction is our top priority. Until the next time we meet, take care!
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Confirmed Service Customer
Came in for oil change. They rotated my tires but didn't align them because of a tire pressure sensor. My tires shaking everytime I hit the gas now from being unbal
Sierra M.
BAYTOWN
Business Response
Sierra, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 328-4377 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
Jason went over and above finding the vehicle I wanted. He was able to locate it locally. He kept me informed of the complete process. I agreed on the purchase price. On day of vehicle delivery everything went smoothly. Enjoyed the entire process from finding the 2024 Equinox LT to signing on the line to take delivery of vehicle. Thanks Turner Chevrolet for a job well done.
Michael W.
PASADENA
Business Response
Michael, we're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
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Business Response
Hello Daniel, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
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Business Response
Hey Suzanne, thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
David & the finance guy did amazing! (blk guy with long beard, looks Arabic)
Hendra L.
BAYTOWN
Business Response
Hi Hendra, thank you for your kind review; we are happy to pass along your comments to the team here at Turner Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Excellent experience. All staff was polite, friendly, attentive and very helpful. My time and purchase was an experience that I will recommend to anyone when they want to purchase a new vehicle.
Joanna C.
CORRIGAN
Business Response
Hi Joanna, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hello Albie, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
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Confirmed Service Customer
Oil change is way to high, oil stocks are down and it should show at the dealer ship also, u get the oil in bulk and should even be cheaper
Michael J.
BAYTOWN
Business Response
Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!