My Salesperson, Debra Fanning was great, so these comments are not directed at her. I was extremely satisfied with the process/negotiation up until the point where I signed the paperwork for the purchase. After negotiating and signing a paper that said my payment would not exceed $510, I never received any final figures until I saw the finance person. The payment was over $510, it was $514 and although that may not seem like a lot, it was the principal of the whole deal. Also, when I got home and had an opportunity to review the paperwork better, I noticed that the amount that was given to me for my trade had been reduced by $1000!! What! I had offered to put a few thousand down to reduce the monthly payment and now I see what was done- I was bamboozled! They took the $3000 and manipulated it to make the total price paid and the amount for my trade less to give the dealership more!! That is dishonest and deceitful, bordering on fraudulent. I will not be back to this dealership for anything. Not service, not accessories and certainly not to buy a vehicle ever again. Dishonest and misleading, not all especially Debbie my salesperson as she was great, just a few of the employees.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I would love to have you come in and sit in my office to review in person what we showed you. The numbers did not change at all. In fact, we put more in your trade and we showed estimate on payments until the bank reviewed. We try our best to be as transparent as possible in all transactions. Please call me at 281-962-9180 to discuss further or come in and visit please. We care about your business and ultimately want to build a friendship. Thank you.
The dealership was nice and clean, I was greeted at first sight, every one was courteous and helpful. And the service was surprisingly very fast. I am glad we bought our vehicles from Turner. Thank you for such excellent service.
We really appreciated the customer service experience. From the initial contact to the finalization of the deal. Everyone was professional and courteous. Leon was great, and from here on we will recommend our family and friends to Turner Chevrolet.
Cindy, we sincerely apologize for this and it is unacceptable. We will handle this immediately and cover with staff. Our plan is to put No Smoking signs in areas immediately. We apologize and will correct immediately. We want all our clients to have a comfortable and stress-free experience with us!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Caroline is a true professional and always treats me with respect. She is up front with costs and issues, I am never disappointed. Chevrolet should consider using Caroline to train service writers across the country. She just plain gets it. Caroline is Truly Turner Chevrolet's Customer Service King.
Carolyn is always friendly, knowledgeable, and efficient. My Tahoe was in and out quickly. I LOVE Turner Chevrolet. I've been buying my vehicles from David Mendez for 20 + years and have roots in Crosby. Highly recommended!
Friendly sales staff. Nick Pantoja was very friendly, knowledgeable and patient in helping me through the process and purchase of my new vehicle. I'm am extremely satisfied with my experience and purchase with Nick and Turner Chevrolet/Crosby Texas.