Took my truck in for a Loud squealing noise .. they called me over two wks later to say it was ready . Picked it up had it for about 30 mins and the squealing noise I took it in for was still there . They fixed something that I didn’t even take it in for instead of fixing the real reason it was there
Hi Heather, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (281) 328-4377 when you can so we can address this situation directly. Thank you and have a great day.
Fast service. And all personal are great. They take the time to listen whether you are explaining a problem or telling them what your expectations are for a vehicle you are shopping for . They are not only my dealership they are my family !
Debra Fannin, @ Turner Chevrolet, is the ABSOLUTE best! We had been waiting for our Traverse for several weeks, just when we thought it would never get shipped we got the call! Our Traverse arrived at the dealership Monday afternoon. As soon as it was taken off of the truck, she contacted my husband and asked if we wanted to come and see it then or wait for another day. Debbie was off that day but she came up to the dealership and met us. We took it for a drive, went back and signed papers! Thank you Debbie for always taking care of us and our family and friends! There is no other dealership for us but Turner Chevrolet!! Shelia and Shayne Haaga
I was in Louisiana helping my mom with her hurricane damaged house and called tTurner to see if they could change my oil and do my 45000 mile service on a Saturday. Without hesitation they said bring it in. Customer service at its finest. Was in at 8 out by 9:30 heading back to La. Drove 400 miles each way was well worth it.
I had a 9:00 a.m. appointment for a tire recall. It was 12:30 p.m. before my car was ready. Not sure what really happened, but they said my paper work got misplaced. It cost me an entire morning of my time. None the less, I was less than happy about the matter. There is not a lot to do at a dealership for 3 1/2 hours
Hi Ellen, we're disappointed to hear of the negative experience you had at our location. Our manager would like to speak with you more regarding this matter. Please reach out to us at (281) 328-4377. We look forward to hearing from you.