392 Reviews Found
Confirmed Sales Customer
When asking questions our sales person has to go look on paper on car like he didn’t even know what package he was selling us. Then the alignment was off just a little and it’s not covered on a brand new car 2023 Chevy Traverse will not but there again
Cora W.
CROSBY
Business Response
Would you please call me? Alignments are covered but GM Requires we have 700 miles on a car to do so. They have a minimum limit and maximum limit warranty. We will definitely cover it if it is needed. David Mendez Turner Chevrolet
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Confirmed Service Customer
Everyone was so nice and friendly. The service was great!!
Lawrence W.
HOUSTON
Business Response
Hi Lawrence, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Nick the Sales Rep was very helpful in working with my about the different vehicle options on the Chevy Trucks and me saying I was working with another dealership as well did not seem to bother him at all. He was very courteous and helpful with me so I could make a well informed decision. At the end of the process I choose to go with Turner and Nick.
Bryan L.
HOUSTON
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Turner Chevrolet
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Confirmed Service Customer
The recall was ready when they said it would be. Also the followup call to let me know it was ready was nice
Richard G.
CROSBY
Business Response
Hi Richard, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
very proffesional. willing to work with you. made tou fell like you was at home
Bruce S.
DAYTON
Business Response
Thank you for the kind words. We are grateful for your business and your trust. David Mendez Turner Chevrolet
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Business Response
I would love to speak to you about your experience here. My direct line is 281-962-9180. David Mendez Turner Chevrolet
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Confirmed Service Customer
Everybody was professional and very Curtis the lady at the front counter she knew exactly what I needed for my truck she told me to bring it in once I brought it in she took it from there and they had it done the same day and I will be returning back
Sharonda L.
LA PORTE
Business Response
Hi Sharonda, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Turner Chevrolet
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Confirmed Service Customer
Fast service and very nice customer service. Thank you to all.
David M.
BAYTOWN
Business Response
Hello David, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Turner Chevrolet
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Confirmed Service Customer
Service was great and didn't have to wait long for work to be done . Very satisfied .
Kathryn H.
HOUSTON
Business Response
Hi Kathryn, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
The ladies working in the service department were very nice..
Megan H.
DAYTON
Business Response
Hello Megan, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Had appointment the guy took care of us was very nice, waited and time frame was great too.
Susan G.
CROSBY
Business Response
Hi Susan, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello Orlando, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Turner Chevrolet
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I had an oil change and tire rotation. When I received my truck back I checked my tire pressure as I always do. My front left tire had 54 lbs of pressure the rest were at 34 and 35. I went back and got this fixed. When I got home it was dark. This morning I went out and happen to look at my tires and lo and behold, the air valve caps are not on any of my tires. Not good!!!! Also not happy. I drove over an hour to have my service there as I have for years but not sure I’ll spend the gas money to come from Willis again.
Karen M.
HUFFMAN
Business Response
Hi Karen, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (281) 328-4377 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Sales Customer
The buying process was great- David was awesome. The brand new suburban had issues from the get go and we weren’t even able to drive it for the first week, it already had to be put in the shop. They should have done a better job inspecting the vehicle before they sold it to us.
Stephanie C.
FRIENDSWOOD
Business Response
Hi Stephanie, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 328-4377 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
I had a coupon for oil change and just expired the manager sign the card to give me the oil change with the coupon thank you David manager David
Anthony T.
KINGWOOD
Business Response
Hi Anthony, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello David, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I took my trim to get an oil change and for them to fix my running boards because it stopped folding out. They called me back the next day telling me they did the oil change but couldn’t fix the running boards because they weren’t factory boards and that they didn’t have the tools to do it and would still charge me the $150 diagnostic fee. I asked them why are u charging me this fee when I wanted my truck fixed and if y’all didn’t wanna do it because they weren’t factory, which I didn’t know since i bought the truck brand new with the on . I ask them why would u attempt to diagnose it and say u can’t do the job just to charge me? I had brought my truck in before with aftermarket taillights that wouldn’t work and the technician told me right then and there they can’t touch it since it’s not factory
Joel S.
BAYTOWN
Business Response
We apologize for the miscommunication, but you did bring the truck in for multiple concerns. The truck was purchased new at another dealer with approximately $10,000 in aftermarket accessories. GM Warranty only covers OEM Manufacturer parts. We do not specialize in aftermarket parts because issues could be with parts or installation. We did waive the checkout fee for you as well. Regards, David Mendez Turner Chevrolet