472 Reviews Found
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Always great service in an awesome environment.
Nichelle C.
CROSBY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My first oil change and recall on my new truck, was disappointed, was promised it would take about 1/1/2 appointment was at 9:30 about 11 walked around back, and to my surprise my truck was sitting in the rain, not getting worked on , I asked the service people what the hell was going on , they went and checked on it , came back and said I could take the truck ,and bring it back some other time , I told them no I made a appointment to get this stuff done and that I was not happy, they apologized said it was there falt , at 12:15 I finally got to leave , I hope your service isn���t this bad every time.
Dolan T.
CROSBY
Business Response
We sincerely apologize on your long wait. The vehicle had 2 recalls and each one takes 30-40 minutes. The only reason it was parked outside is because the technician that does the recalls received it after the Oil was changed. Also, we were on a skeleton crew because of the Freeze. Several employees are not here because of home repairs but getting back to work daily. Under normal circumstances we can do the oil change and complimentary tire rotation in under an hour. We also do a 27 point inspection. We do apologize but at times certain things may take longer. The recalls are occasionally Updates to your Vehicle. You call me direct to discuss further. We genuinely care about your 100% Satisfaction! Regards, David Mendez 281-962-9180
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Confirmed Sales Customer
Very professional and courteous our vendor was David
Juan R.
CHANNELVIEW
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Turner Chevrolet!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
The sales person and overall experience was awesome!
Shannon M.
HOUSTON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Everything was done as said and completed in a timely manner and I was kept informed of status.
Raymond C.
CROSBY
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
The customer service was terrible. I dropped my car off with an appointment for a Tuesday morning at 7am due to the engine light on. I did not hear anything from the dealership the whole day. I understand procedures and that other cars may have been scheduled for service ahead of mine but I should���ve at least heard something from the adviser saying that my car hasn���t been tended to yet. Any time I got an update about my car it was because I called them. My car was there until Friday without even a diagnosis and no one ever thought to offer me a loaner vehicle. I had to ask for one and got it on Thursday. The one time I did get a call from the adviser it was on Friday. He finally had a diagnosis for me. I missed the call because I was working. Soon as I was on my lunch break I listened to the message he left and before I could call back he texted a rude message to me saying ��� If you can���t call soon I���ll have them get it back together and will need the loaner back by 6 if we���re not gonna make the repairs���. That message was not appropriate at all especially since I���ve been the one constantly reaching out to them for updates so the one time I miss a call from them they had an attitude. The dealership had my car until the following week on Monday. My car was in the shop for a total of 5 days not including the weekend and 3-4 of those days it hadn���t even been diagnosed yet. I went 3 days without a vehicle and had to make arrangements with other people to get to and from work before they put me on the waiting list for a loaner. I work in customer service myself and I know that even if it���s not ready it���s common courtesy to keep the customer up to date with what���s going on. Turner Chevrolet is a very small dealership and it was not very busy so I know that they could���ve done much better! I will never bring my vehicle back there nor will I ever suggest them to other Chevrolet owners.
Kathryn R.
CROSBY
Business Response
Hello, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 328-4377. We look forward to hearing from you.
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Confirmed Service Customer
The staff was very polite and the work was done in a timely manner
John B.
DEER PARK
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
David he was excellent salesman thanks David /
Yandery S.
HOUSTON
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Turner Chevrolet!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
It is the professionalism and courtesy the Turner employees demonstrate each time we visit that keeps us coming back. Thanks Turner employees!
Cynthia J.
CROSBY
Business Response
Thank you, we will always be here for you. Have a great day! Turner Chevrolet
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I was pleased with the fast service on my second visit, BUT, why didn't they advise me to change the negative cable before doing the actuator replacement and other things? I believe I could e saved alot of expense on my bill if it was replaced first.
James M.
Dayton
Business Response
Hi, thank you for the high star rating! We can also appreciate the comments left as well. We try to do our best with keeping customers informed on information as we diagnose vehicles. We do have information on your vehicle in regards to why you needed what you needed. Please reach out to us if you fell that it wasn't given to you. 281-962-9191 -Robbie