Alonzo, we apologize for the wait and wanted to let you know that we do take appointments Monday thru Friday. The normal amount of time is 1 hour to 1 1/2 hours because of possible updates or recalls.
We not only change oil but we rotate tires and do a 27 point inspection on each vehicle. Occasionally we are required to do an Update or Recall on units in front of you or even on your vehicle. Also, we do use Dexos Oil and AC Delco Filters so we want to assure you that we care. Our Pricing is below all competitors because we buy in bulk to save our customers.
Again, we sincerely apologize on the wait. Please consider giving us a call with any further concerns or questions.
Please accept our sincere apologies, Robert. We not only change oil but we rotate tires and do a 27 point inspection on each vehicle. Occasionally we are required to do an Update or Recall on units in front of you or even on your vehicle. We can appreciate your concern over this, and do encourage you to call us with any further questions or concerns.
Turner Chevrolet is a great dealership, however the issue that brought the vehicle for service DID NOT Resolved. According to service dept. the problem that we have with the front heated seats that NOT to heat as strong as our previous 2018 Equinox did, it is what the factory installed and there no adjustments or replacement can be done. If we knew that was the issue we wouldn't had bought the 2020 Equinox!
communication was not up to par. kept my truck for a week with no loaner & didn't even touch it. then charged me $75 to finally look at it & tell me there was $8800 in repairs after I threatened to pick it up.
Shameka, thank you for reaching out to us. We regret to hear about the situation you have described. Our records indicate your vehicle was brought in on 3/2016 for an initial diagnosis. At that time it had over 100,000 miles on it, and our Technician recommended several fixes, which were declined. This may have contributed to these future issues. Our Technicians only write up issues they see, and recommend to fix, for a vehicle to perform at its best. Unfortunately, we have been 5-6 business days behind in Service. We apologize that it took so long.
We do care about the community and try our very best to help in every way possible. We hope to earn your business again in the future.
Please call us so we can discuss this matter at your convenience. We hope to hear from you.
Hello, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Turner Chevrolet!
Understanding, knowledgeable and extremely helpful staff. I had a few recalls and minor issues with my vehicle, they took care of everything in a timely manner and even kept me informed on the work being done. Excellent service, No complaints.
Your feedback helps us improve, so thank you for taking the time to let us know how we did, Eletha. If you are willing, please give us a call at (888) 371-1563 so we can discuss your experience further. We look forward to hearing from you.
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Turner Chevrolet!
I needed a Battery . Wanted to stay with OEM quality. AC Delco. I called. They had it in stock , price was equal to the local parts store. My issue, when I got off work I had a limited time before the shop closed. Due to traffic, I was 10 minutes late. I figured I'd buy a battery , take it home and change it myself. Surprise, your tech held over waiting on me and changed it out. He told me sometimes its tricky getting the battery turned and pulled out. He didn't mind hanging over a few minute just to make sure I had a good battery and reliable vehicle. I bought at Turner because I got the Best Price and was treated like a friend. Your tech proved one more time , I was right for buying from Turner Chevrolet. Tell you team Thank you !!! I appreciate them.