506 Reviews Found
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Turner Chevrolet and we hope to see you again.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everyone was great and they knew exactly what we wanted and helped us get into our new vehicles. Will definitely be using them again the future
Joseph P.
CROSBY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I wasn���t happy at all it took 3 hours to get my car back. My car was park for 2-1/2 hours and about 30mins to do the oil change and tire rotation.
Alonzo C.
HOUSTON
Business Response
Alonzo, we apologize for the wait and wanted to let you know that we do take appointments Monday thru Friday. The normal amount of time is 1 hour to 1 1/2 hours because of possible updates or recalls. We not only change oil but we rotate tires and do a 27 point inspection on each vehicle. Occasionally we are required to do an Update or Recall on units in front of you or even on your vehicle. Also, we do use Dexos Oil and AC Delco Filters so we want to assure you that we care. Our Pricing is below all competitors because we buy in bulk to save our customers. Again, we sincerely apologize on the wait. Please consider giving us a call with any further concerns or questions.
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Confirmed Service Customer
Oil change took 2hr and15minuets had i been informed i would have come back next day
Robert W.
CROSBY
Business Response
Please accept our sincere apologies, Robert. We not only change oil but we rotate tires and do a 27 point inspection on each vehicle. Occasionally we are required to do an Update or Recall on units in front of you or even on your vehicle. We can appreciate your concern over this, and do encourage you to call us with any further questions or concerns.
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Confirmed Service Customer
Turner Chevrolet is a great dealership, however the issue that brought the vehicle for service DID NOT Resolved. According to service dept. the problem that we have with the front heated seats that NOT to heat as strong as our previous 2018 Equinox did, it is what the factory installed and there no adjustments or replacement can be done. If we knew that was the issue we wouldn't had bought the 2020 Equinox!
Evangelos M.
CROSBY
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I am very satisfied with Turner is are hassle free they really nice and get you in & out.
Nancy D.
HIGHLANDS
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service is aways fast and you don't waste your time you go in and come out fast.
Henry H.
CROSBY
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Sales Customer
They knew exactly what we wanted and took care of us.
Joseph P.
CROSBY
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Turner Chevrolet and we hope to see you again.
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Confirmed Service Customer
communication was not up to par. kept my truck for a week with no loaner & didn't even touch it. then charged me $75 to finally look at it & tell me there was $8800 in repairs after I threatened to pick it up.
Shameka B.
CROSBY
Business Response
Shameka, thank you for reaching out to us. We regret to hear about the situation you have described. Our records indicate your vehicle was brought in on 3/2016 for an initial diagnosis. At that time it had over 100,000 miles on it, and our Technician recommended several fixes, which were declined. This may have contributed to these future issues. Our Technicians only write up issues they see, and recommend to fix, for a vehicle to perform at its best. Unfortunately, we have been 5-6 business days behind in Service. We apologize that it took so long. We do care about the community and try our very best to help in every way possible. We hope to earn your business again in the future. Please call us so we can discuss this matter at your convenience. We hope to hear from you.
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Confirmed Service Customer
the service was great all done in a timely manner and very friendly and helpful staff
David F.
CHANNELVIEW
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
Service department is very fast ! Shelby is always customer friendly !! You have an amazing team !
Ruth S.
HOUSTON
Business Response
Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service department is best I have ever encounter they always make u feel like family
Dustin P.
COVE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Turner Chevrolet!
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Confirmed Service Customer
Understanding, knowledgeable and extremely helpful staff. I had a few recalls and minor issues with my vehicle, they took care of everything in a timely manner and even kept me informed on the work being done. Excellent service, No complaints.
Dillan A.
BAYTOWN
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Business Response
Your feedback helps us improve, so thank you for taking the time to let us know how we did, Eletha. If you are willing, please give us a call at (888) 371-1563 so we can discuss your experience further. We look forward to hearing from you.
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Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
Jose, the salesman was knowledgeable and courteous; definitely made it easy to purchase the best selection of trucks your dealership has in stock, without the hassles.
Maria S.
DEVERS
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Turner Chevrolet!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Turner Chevrolet and we hope to see you again.
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Confirmed Service Customer
I needed a Battery . Wanted to stay with OEM quality. AC Delco. I called. They had it in stock , price was equal to the local parts store. My issue, when I got off work I had a limited time before the shop closed. Due to traffic, I was 10 minutes late. I figured I'd buy a battery , take it home and change it myself. Surprise, your tech held over waiting on me and changed it out. He told me sometimes its tricky getting the battery turned and pulled out. He didn't mind hanging over a few minute just to make sure I had a good battery and reliable vehicle. I bought at Turner because I got the Best Price and was treated like a friend. Your tech proved one more time , I was right for buying from Turner Chevrolet. Tell you team Thank you !!! I appreciate them.
William H.
CROSBY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!