A MESSAGE FROM OUR DEALERSHIP
Dear Valued Customer,
We are open for business!
Thank you for being a loyal customer. As the national, state and city guidelines regarding COVID-19 evolve, we want to keep you informed on how we are adjusting to keep our customers and employees as safe as possible.
In addition to deep cleaning our facility and keeping our restrooms stocked with soap, we have made the following changes:
- We offer home delivery for all vehicle purchases
- In-town pick up and drop off for service customers
- All waiting areas are set up for social distancing and wiping down all surfaces. Cars are fully wiped down and sanitized after services
- We are discouraging more than 10 people in one area of the dealership, in line with government recommendations
We also have online service appointment scheduling and Shop Click Drive, our virtual car buying experience. With Shop Click Drive you can purchase a vehicle and have it delivered or take as many steps as you would like to save time in the dealership.
We continue to maintain regular operations and closely monitor three main information sources for our decision making: The Centers for disease Control and Prevention (CDC), the World Health Organization (WHO), and state and local government recommendations.
As the situation changes and more information becomes available, we will continually evaluate and adjust our response.
We're Here to Help
We understand that you may have concerns about the Coronavirus (COVID-19). Your health and safety are of the utmost importance to us. Our team is following and exceeding the protocols recommended by the WHO and CDC to keep you safe, including regularly cleaning and sanitizing the lobby and common areas with approved disinfectants, as well as ramping up the frequency of sanitizing common touchpoints such as doors and counters. As always, our vehicles are deep-cleaned and sanitized inside and out, so you have the peace of mind the moment you sit behind the wheel for a test drive. During this time, we are open and prepared to serve you. Review the resources below for more information about how our dealership is prepared to continue to provide the level of service you expect while mitigating additional risks associated with the Coronavirus.
At Your Service
Our service department is open and we have taken additional precautions to ensure your safety. If you have an appointment for service and would prefer to use the "after hours" key drop - this option is available to you anytime if you wish. Please be sure to include your contact information upon drop-off and a member of our staff will contact you regarding the service status of your vehicle. We also offer maintenance home pickup services, where we can pick your vehicle up and return it to you following the completion of service. We know that vehicle repairs or maintenance may not be at top of mind at this time, but if your vehicle is in need of service, you can conveniently schedule service below at a time that works for you from your phone, computer or tablet.
Have an Appointment?
We’ve taken additional steps to ensure the health and safety of our valued staff and customers; including the sanitization of the showroom and other areas of the dealership. However, if you would prefer to complete your vehicle purchase experience without coming to the showroom, our staff is eager to offer different options to ensure your comfort, health and convenience, including:
Virtual Test Drive
An immersive, virtual test drive experience that allows consumers to experience the dealership or vehicle from the comfort of their own home.
Home Delivery/Servicing Options
Let us come to you! We are proud to offer home delivery for vehicle purchases as well as valet style test drives. We also offer home pick up and drop off servicing options. Contact us to discuss virtual or home test drive or purchase arrangements that are convenient and simple.
All Digital Chat & Online Engagement
We offer a variety of ways to engage with our helpful and professional staff. If you have questions, would like to discuss the purchase of a vehicle virtually or have any other concern, we offer a variety of ways to engage with our staff either online, over the phone or through video. Reach out to us and we can determine which method of contact works best for you!
We are honored to serve you and your family. Please feel free to call or email us if you have any questions or concerns.
CDC Coronavirus Guidelines
The CDC has provided resources on what you need to know regarding COVID-19 at CDC Information on COVID-19.