Confirmed Sales Customer
This is the worst overall experience I have ever had at a dealership. From initial conversations, I should have known how the transaction would go. The dealership is anything but helpful and would not work with us traveling from just over 3 hours away. This was a first for us, since all others have offered to meet part way or deliver the vehicle, but apparently it is their policy. We made the trip, the car was not ready even after requesting it to be due to the distance we had to travel back. When pull off the showroom floor, there was a large amount of liquid under the car. We were told it was windshield washer fluid from the filler neck even though the reservoir was full and this was at least a 5 gallon bucket or more. They took the car back and stuck with it was just from the filler neck. They sent us on our way 3 hours plus back home without the known cause as they would not deliver the car once the issue could be resolved. They told us if we needed towed, to use Onstar it’s under warranty and the tow would be covered. They have yet to follow up to see if we even made it back. I was called today and told the plates have arrived, when I asked that they be mailed, again we are just over three hours away, I was told they would but if they get lost is it not on them. They would not send with tracking. This is by far the worst experience I have ever had.
Ashley L.
GROESBECK,
TX
Business Response
Hi Ashley, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Turner Chevrolet (281) 328-4377
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