250 Reviews Found
Confirmed Sales Customer
David worked with Todd, my son, to find me a Traverse that met my expectations! TJ was awesome during the test drive and buying process!
Betty A.
HOUSTON
Business Response
Hi Betty, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Turner Chevrolet and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
I was agitated and about to be done with GM vehicles due to a dashboard warning reading " SERVICE ESC Ron Craft Baytown made it worse when I contacted them about the issue. (BAD and RUDE CUSTOMER SERVICE) Turner was patient when I contacted them and listened to me explain my situation. they diagnosed the problem and fixed it leaving me very happy. Thank you Turner Chevrolet Crosby Texas.
Cozroy W.
MOUNT BELVIEU
Business Response
Hi Cozro, your satisfaction is important to us, so we want to sincerely thank you for choosing Turner Chevrolet and we hope to see you again soon! Have a fantastic day!
Was this review helpful?
Confirmed Sales Customer
As always the staff was friendly and inviting. On top of that, they are super informative. Great group that knows exactly what they’re doing. This will always be my go to dealership.
Matthew M.
ROCHESTER
Business Response
Hi Matthew, thank you for your kind review; we are happy to pass along your comments to the team here at Turner Chevrolet! Thanks again for the recommendation, and have an amazing day!
Was this review helpful?
Confirmed Service Customer
The battery was changed and a few other services were completed. When I asked about checking my sunroof as it's not opening, I was told that's a maintenance issue and a different department. Really? It's all a service, right? And whoever the office worker is showed no professionalism as she screamed questions from her office to the guys upfront instead of getting out of her chair and walking up there. She had no consideration for the customers waiting to be helped.
Melody W.
CROSBY
Business Response
Hi Melody, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Business Response
Hi Jimmy, we're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
Was this review helpful?
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for choosing Turner Chevrolet and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
Great experience as always. Love the free tire rotation too.
David M.
BAYTOWN
Business Response
Hi David, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Everyone was very nice & professional even though it took several hours for the oil change
Debra D.
CHANNELVIEW
Business Response
Hi Debra, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Not satisfied at all, terrible communication between staff and myself
Reyes G.
HOUSTON
Business Response
Hi Reyes, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to have a better understanding about your experience. Please reach out to us at (281) 328-4377 at your earliest convenience and we will do our best to resolve this with you.
Was this review helpful?
Business Response
Hi Twila, thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
This was 500 mile oil change on a new a motor. The service was quick & easy
Paul S.
HOUSTON
Business Response
Hi Paul, we're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!
Was this review helpful?
Business Response
Hi Myrna, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
I purchased my vehicle from Turner Chevrolet. Since then, I have visited the service department twice {Battery replacement). On both visits, my issue was resolved with ease. Always Professional, friendly and helpful.
Paul J.
PEARLAND
Business Response
Hi Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Turner Chevrolet! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Sales Customer
David & Marc were awesome! I found the EXACT 2023 Suburban RST that I wanted, filled everything out online, heard from David that morning, chatted over text, agreed on numbers, and then on Monday went into the dealership to pick up my new Suburban. Marc was awesome in Finance, and it was all just a super smooth process. Thank you!
Kevin K.
PEARLAND
Business Response
Hi Kevin, thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Turner Chevrolet
Was this review helpful?
Confirmed Service Customer
Customer service this round was very good. They seen that I made it to work and back to the shop. The part needed for car won’t be in for months. Tech insured me it would be ok to continue to drive. Informed me if Do’s and Don’ts until purge valve received. Still awaiting delivery of the part.
Zina T.
DAYTON
Business Response
Hi Zina, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Sales Customer
This is the worst overall experience I have ever had at a dealership. From initial conversations, I should have known how the transaction would go. The dealership is anything but helpful and would not work with us traveling from just over 3 hours away. This was a first for us, since all others have offered to meet part way or deliver the vehicle, but apparently it is their policy. We made the trip, the car was not ready even after requesting it to be due to the distance we had to travel back. When pull off the showroom floor, there was a large amount of liquid under the car. We were told it was windshield washer fluid from the filler neck even though the reservoir was full and this was at least a 5 gallon bucket or more. They took the car back and stuck with it was just from the filler neck. They sent us on our way 3 hours plus back home without the known cause as they would not deliver the car once the issue could be resolved. They told us if we needed towed, to use Onstar it’s under warranty and the tow would be covered. They have yet to follow up to see if we even made it back. I was called today and told the plates have arrived, when I asked that they be mailed, again we are just over three hours away, I was told they would but if they get lost is it not on them. They would not send with tracking. This is by far the worst experience I have ever had.
Ashley L.
GROESBECK
Business Response
Hi Ashley, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Turner Chevrolet (281) 328-4377
Was this review helpful?
Confirmed Sales Customer
TJ was absolutely the best sales man I've ever had, I would encourage anyone that's interested getting a new car to go with him!
Denise R.
HOUSTON
Business Response
Hey Denise! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Sales Customer
Jason Dollar is a great salesman and was a massive help throughout the car buying process. His manager however could use some more practice when dealing with customers.
Benjamin A.
CROSBY
Business Response
Hi Benjamin, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
Truck drives great, all the work that has been done for thus far on my vehicle has been done in a timely manner.
Joshua C.
HOUSTON
Business Response
Hi Joshua, it is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
Love Turner Chevrolet David Mendez is the best.
Timothy M.
DAYTON
Business Response
Hi Timothy, thank you so much for your positive comments about Turner Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!