254 Reviews Found
Confirmed Service Customer
Everyone was nice and courteous, and very knowledgeable about their job
Rosetta J.
HOUSTON
Business Response
Hi Rosetta, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Confirmed Service Customer
I have been getting my service work done here for along time and the experience has been good.
Scott S.
HUFFMAN
Business Response
Hi Scott, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
Hi Israel, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
They did an awesome job able to get me in early in the morning and getting me back on the road and my car back to 100% to drive off in the evening. Thank you so much!!
Veronica T.
Crosby
Business Response
Hi Veronica, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Business Response
Hi Tammy, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
Great group of people that take care of their customers
Rodney S.
HIGHLANDS
Business Response
Hi Rodney, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
Everyone was very helpful service did a great job putting on my reflectors on the
Nora C.
CROSBY
Business Response
Hi Nora, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Sales Customer
No wait , great customer service, and very friendly
Jerry L.
CHANNELVIEW
Business Response
Hi Jerry, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
The people at the Turner dealership were professional and helpful. They showed a real concern for my satisfaction. I was impressed.
James H.
CROSBY
Business Response
Hi James, we're glad to hear you found our staff was so professional and helpful! Thank you again for choosing Turner Chevrolet and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
Very helpful and explained everything that I needed. Thank you
Veronica T.
Crosby
Business Response
Hi Veronica, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Confirmed Service Customer
It took 3 weeks to get my vehicle back. It sat for a week before they ever did the diagnostic test. Then when they fixed the part, they let me know the check engine light was still on. It took them two more days to get the check engine light off. They never offered a rental car. They had the truck so long they could have offered to detail it, fill it up with gas, etc. while it sat there waiting for diagnostic, and waiting for part to come in.
Andrew W.
DAYTON
Business Response
Hello Andrew, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to make this up to you. Please contact our manager at (281) 328-4377 so we can make your experience a positive one.
Was this review helpful?
Business Response
Hi Tamra, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Sales Customer
I have bought several vehicles over the years at Turner Chevrolet and will continue to do so because the customer always comes first.
Robert M.
BAYTOWN
Business Response
Hi Robert, we always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
scheduled my appointment - arrived they said they said oh X changed your appointment to 4:30 i said no i scheduled it for noon.( no call before hand of any changes) ok we will have two technicians we will get right on it be 1:30 hours .. ok thanks i leave for lunch come back 2 hours later they said oh we didn't get started yet. X is gonna get on it right now.. - i'm furious cause at this point my ride had left.. and it's cold out. me and my mom go into waiting room. they said be only 30 more minutes. another hour and half past and they kept coming up with excuses of why i'm not even started.. again i got there at 11:45 for my noon appointment and now its 4 and finally done. then they over charged me from what i originally signed up off the GM app for my service was 70 and they said it was $119 they eventually changed it but im annoyed that they didnt know what they were doing or how to get the service in timely manner since i did have appointment.. i also asked if they could look at my side door cause wind sounds . my truck is a a new truck and they told me sorry can't look be 2 weeks.. ok gotcha 2 weeks fro someone to look . i understand they might not can fix it the same day but no one can look... smdh
Buffy A.
Beach city
Business Response
Hi Buffy, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (281) 328-4377 so we can work towards a resolution.
Was this review helpful?
Confirmed Service Customer
Staff was very welcoming and kept me updated with my vehicle
Diana R.
CROSBY
Business Response
Hi Diana, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
First I took my car to fix an engine problem, and they discovered that it was not the engine but rather the connection between the engine and the transmission and they repaired it. All good. A few days later it started to fail and had something hanging under the car, I took it again and they changed the oil, which was clean, and they put a tire on it that had burst. Then they called me because the left turn signal wasn't working and they had to change the entire electrical system. 2, 3, maybe 4 months passed and I had to pick up my car without that fix. I asked who would pay for the rental and they simply said I don't know.
Carmen B.
Crosby
Business Response
We apologize but the vehicle is out of Factory Warranty. Rentals are generally covered by the Manufacturer. We are grateful for your business and apologize on the wait time.
Was this review helpful?
Business Response
Hi Prentice, thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!
Was this review helpful?
Business Response
Hi Nichelle, we always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
Pésima llevé mi camioneta revisar me la retuvieron por cuatro días No le arreglaron nada y no me dieron fecha para poder darme una respuesta yo pedí un cambio de vehículo porque es un defecto de fábrica no me dan respuesta de nada y no me dieron fecha para poder arreglarme mi camioneta
Maricela J.
HOUSTON
Business Response
Hi Maricela, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (281) 328-4377 so we may assist you in moving forward towards a resolution.
Was this review helpful?
Confirmed Service Customer
Brought my truck in for oil change they got it right in and got it back out in a reasonable time
Curtis C.
DAYTON
Business Response
Hi Curtis, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.